Technology is the enabler of business process automation (BPA), and it can automate workflows to the point where human intervention is unnecessary. Automation can save time and money, delight customers who no longer have to wait in line for a person to assist them with a transaction, and preclude human error.
But not every business process is a good fit for automation, B.I.G. helps its clients to determine which processes are best suited to automation and which ones are best handled by staff.
When designing a process automation strategy, B.I.G. starts by looking at the strategic and operating drivers for process improvement in their organizations and industries. For instance, B.I.G. is adept in using the very best web based project management tools on the market today. We leverage our 15 plus years of capital program management experience to develop best practices in regards to workflows that support key project areas as: cost management, procurement, change management, construction administration, contingency management, forecasting, field management and claims mitigation.
Consequently, our clients benefit as a result of improved efficiencies, better documentation, and increased transparency into core service areas on their capital projects.
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